Information that you provide us in the course of using the Services and Products of PFG Forex. We may also collect certain sensitive information from you including your bank account number, credit or debit card number and date of birth;

Information that you provide us in the course of your participation in various PFG Forex promotional programs or while you submit a query or feedback;

To facilitate our Service or Product, we request certain third party Personal Information from you, such as your Beneficiary or Recipient's full name, mailing address, email address, telephone number, date of birth, nationality etc. We may also collect from you sensitive financial information of a Beneficiary or a Recipient, including bank account numbers;

Information that we lawfully obtain from third parties, such as Service Companies, Document verification service providers, electronic database services, and credit reporting agencies;

Information that we indirectly obtain from you, such as information about the device, hardware and software you use when accessing the Service, your IP address, the pages you access on our websites. We may combine this automatically collected log information with other information we collect about you. We do this for fraud prevention, to improve our Service and Product, and to improve our marketing, analytics, or website functionality. We may also use "cookies" to track your use of our websites. A cookie is a small file which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. We use cookies to improve the experience of people using our website. You are free to decline these cookies if your browser permits, but doing so may interfere with your use of the Service. The information we store in the cookie may include your email address in addition to non-Personal Information.; and

Recordings of your communications with our customer service department, including telephone calls,electronic communications and letters.

Full Name and Alias

Address(both residential and p o box)

Date of Birth

Gender

Occupation

Contact details (phone number, fax number, email)

Financial Information

Credit Card/Debit Card Information

Copy of Identification Document

We are holding information about that person and he or she can contact us at any of our offices.

Personal Information collected about that person will be used for the primary purpose of accessing your application for the requested service and if your application is approved, for the initial establishment of the service and then for the subsequent administration and eventual finalization of your service and that without that Personal Information, this purpose cannot be fulfilled.

Personal Information collected about that person will usually be disclosed to any of us and to the organizations mentioned below.

That person has the right to access and correct Personal Information.

To process and complete your money transfer request;

To identify you and verify your identity from third parties, such as Service Companies, Document verification service providers, electronic database services, and credit reporting agencies;

Check your eligibility to use the services and products offered by PFG Forex;

To collect payment for your use of the Service;

To troubleshoot problems with the service;

To allow our partners to fulfil their promotional obligations to you;

To monitor, review and improve the services of PFG Forex;

To monitor compliance and comply with AML CTF Act 2006, and AML CTF Rules; and

Prevent money laundering, terrorism financing, fraud and other illegal uses of the service.

Train our staff, risk management and record keeping;

To send you marketing notices, service updates, promotional offers and inform you about the new services of PFG Forex (you have the option to opt out from receiving these updates anytime you wish);

Complete research and market studies;

Maintain good relationship with our customers; and

Comply with other legal regulations or as permitted by any laws.

Providers, contractors and external advisers who we engage to carry out our functions and activities from time to time;

PFG Forex’s correspondent banks to process the money transfer requests;

To any agents or intermediaries who are a part of PFG Forex’s products and services;

To overseas intermediaries to complete your money transfer request;

To any credit reporting bodies to verify your identity;

Your executor, administrator, trustee, guardian or attorney;

Regulatory bodies, governments agencies and law enforcement bodies; and

As may be authorized or required by law to disclose Personal Information.

Privacy Officer,
PFG Forex Pty Ltd,
Unit 2, 189B South Center Road,
Tullamarine VIC 3043, Australia

You can also access your personal information that we hold by visiting our office. Alternatively, you contact us on info@pfgforex.com.au (indicating Privacy Request at the message line) or at 03 9001 5864. However, all requests for your access to your personal information are to be in writing. Information will be provided to you within 14 days, or within a reasonable timeframe. In some situations we may exercise our right, as allowed by the law, to deny you access to particular information. If we deny you access to your personal information we will explain our reasons for doing so.

If you are requesting to access personal documents please include a certified copy of primary photographic identification (such as a Passport or Driver’s license) to assist us in processing your request. Access may be withheld or provided subject to Privacy Act 1988.

If you are able to establish that any information held by us is not accurate, complete and up to date, we will take reasonable steps to ensure that the information is accurate, complete and up to date provided any refusal made is subject to valid reasons. A copy of primary identification document and address proof may be necessary to correct your personal information. PFG Forex will not charge from you for the making of the request or for giving access to the personal information. However, we might charge a minimal fee if the personal information you request requires research or preparation time.

Encrypting our services via a secure 256-bit SSL encryption and digital archiving;

Limited access to office with security clearances;

Properly trained staffs on privacy matters and data protection;

Maintaining the servers in multiple secure locations tested regularlyby external experts. PFG Forex is obliged to comply the requirement AML/CFT Act and the Privacy Laws, information relating to personal identity is retained for a period of 7 years. PFG Forex will destroy, erase, or make anonymous your personal information when it is no longer required as per the Law.

Identify and prevent further breaches at the earliest instance possible.

Assess the nature and severity of the breach including the type of personal information involved and the risk of harm to affected individuals.

Alert the affected individuals if required.

Engage appropriate authorities if criminal activity is suspected

Notify the Privacy Commissioner (at the OAIC) if the breach is significant

To lodge a complaint please contact our:

Dispute Resolution Officer,
PFG Forex Pty Ltd,
Unit 2, 189B South Center Road,
Tullamarine VIC 3043,
Australia

We do our best to resolve the matter in a timely fashion. If we cannot resolve the matter promptly due to its complexity, you will be advised in writing.